Buying products
The Shop displays products currently available to browse. Check their purpose, delivery arrangements and purchase instructions before ordering; ask the merchant if anything is unclear.
Ordering and payment require a verified contact email. If needed, verify it in Profile β Contact EmailΒ , then return to the product.
From product details to an order
- Search the Shop and open a product.
- Read its description and purchase instructions, and check stock and the per-order quantity limit.
- Choose a quantity and complete any additional information.
- Select an available payment method and review the latest quote.
- Check the product total, discount, fee and final payment amount, then submit once.
- Pay from the order details page and keep the order number.
Additional fields may request an account or business identifier needed for delivery. Empty required fields prevent ordering. Do not put platform or payment passwords into ordinary product fields.
Prices and quotes
The crossed-out price is a reference price. The actual price and applicable quantity discounts contribute to the purchase quote. Review it again whenever you change the quantity or payment method.
Product currency, payment currency and your TDC wallet are distinct concepts. Use the payment quote saved with the order; do not add numbers in different currencies. See Amounts and fees.
When ordering is unavailable
| Symptom | What to check |
|---|---|
| Insufficient stock | Refresh, reduce quantity or ask the merchant; pending orders may reserve stock |
| Quantity exceeds the limit | Reduce it to the productβs per-order maximum |
| Additional information required | Check mandatory product fields |
| No payment method or quote | Product channel settings, channel status, currency and exchange rates affect availability |
| Product unavailable | It may have been disabled or its configuration changed |
| Merchant validation failed | Check the stated business requirements and give the merchant the product number if necessary |
An unavailable payment method is not a reason to transfer funds outside the order flow.
If the page closes after ordering
Look for the newly created order under My Orders before retrying. Closing a tab does not cancel an order. If you have already paid, check delivery progress rather than purchasing again because a redirect failed.
Next: Orders, payment and delivery.