Find help by task
Identify where the problem occurred. For payment or delivery issues, check existing records before placing an order or paying again to test the status.
| Problem | Start here |
|---|---|
| Registration, sign-in or access to a center | Account and security and roles |
| GitHub connection or disconnection | Connected accounts |
| Missing top-up credit or balance mismatch | Top-ups and wallet records |
| Ordering, cancellation or missing delivery | Buying products and order statuses |
| Merchant products, payments or revenue | Product configuration and reconciliation |
| OAuth errors, API failures or amount formats | Troubleshooting and data formats |
| Missing notifications or contacting support | Notifications and support |
Read Common questions for direct answers. When reporting an unresolved issue, provide the time, page, relevant business identifier and a sanitized screenshot.
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